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Home » Wendy’s will not implement surge pricing as CEO comment causes online stir

Wendy’s will not implement surge pricing as CEO comment causes online stir

    Tanner earlier this month said Wendy's was going to start testing features including "dynamic pricing and daypart offerings, along with AI-enabled menu changes and suggestive selling," on a post-earnings call with investors. Dynamic pricing, also known as surge pricing, refers to a practice where prices of products or services vary based on demand, typically resulting in higher prices for consumers at times of increased demand – similar to a rise in airfare at peak travel season or ride fares on Uber during certain times. Wendy's said in a statement to Reuters on Wednesday it "would not raise prices when our customers are visiting us most."

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