Japanese bank trains staff for a novel scenario: positive interest rates

As Japan nears an end to eight years of negative interest rates, a regional lender in Kyoto is offering e-learning to train up staff who have no experience lending money or collecting deposits in a positive interest rate environment. One of the sessions, targeting roughly 3,300 Bank of Kyoto employees, explains why interest rates are important, how the lending rate is set and how rising interest rates affect the bank's business and its clients. In other sessions, the bank's older executives with experience of the days when Japan had positive interest rates share their know-how on convincing borrowers to swallow higher charges.