What if public transit was like Uber? A small city ended its bus service to find out

When a small city abruptly parked all its buses to launch a publicly subsidized van service offering $1.50 trips anywhere in town, only one of its bus drivers — a big-city transplant — went along for the ride. Milton Barnes used to oversee packed subway stations in Washington, D.C., a far cry from the sparsely filled buses he drove after moving to Wilson, North Carolina, to care for his elderly parents. Although transit ridership plummeted almost everywhere due to the pandemic, it has been surging in Wilson since its September 2020 switch from a fixed-route system to an on-demand one powered by a smartphone app.